At StemBridgeLabs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website and use our services. Our commitment is to ensure that your data is handled responsibly and in compliance with applicable privacy laws.

By accessing or using our website (https://stembridgelabs.com) or purchasing any of our project-based learning equipment, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience and provide the best possible service. The information we collect can be categorised as follows:

1.1 Personal Information You Provide Directly: When you interact with our website or services, you may voluntarily provide personal information, such as:

• Account Information: When you register an account on our site, we collect your name, email address, phone number, billing/shipping address, and any additional details you provide during account setup.
• Purchase Information: When you place an order, we collect payment details (such as credit/debit card information), billing/shipping address, order history, and transaction details.
• Contact Forms or Support Requests: Information you provide when filling out a contact form, submitting a query, or requesting customer support, such as your name, email address, and any other details you choose to share.

1.2 Automatically Collected Information: When you visit our website, certain information is collected automatically:

• Device and Browser Information: We collect technical details such as your IP address, browser type, operating system, and device information to optimise website performance.
• Cookies and Tracking Technologies: We use cookies, pixels, and other tracking technologies to monitor browsing patterns, preferences, and usage trends. This helps us understand user behaviour, customise content, and improve functionality.

For more information on cookies, see Section 7.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1 Order Processing & Fulfilment:

• To process and fulfil your orders, ensure accurate delivery, and provide order confirmations and shipment notifications.

2.2 Customer Support:

• To respond to your queries, requests for support, and other interactions with our customer service team.

2.3 Website Optimization & User Experience:

• To monitor website performance, identify issues, and improve the overall user experience, ensuring the website functions smoothly on different devices and browsers.

2.4 Personalization:

• To personalise your browsing and shopping experience, offering product recommendations, personalised content, and tailored promotions based on your preferences.

2.5 Marketing & Promotions:

• If you opt-in to receive our marketing communications, we may send you promotional emails, newsletters, and updates about new products, special offers, and exclusive deals.

2.6 Legal Compliance:

• To comply with any applicable laws and regulations, respond to legal requests, and enforce our policies and agreements.

3. How We Share Your Information

We value your privacy and do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted partners and service providers for the purposes outlined below:

3.1 Service Providers: We work with third-party service providers who perform essential business operations on our behalf, such as:

• Payment Processors: To process payments securely.
• Shipping & Logistics Providers: To fulfil and deliver your orders.
• Website Hosting & Maintenance: To ensure our website runs efficiently and securely.
• Marketing Partners: To manage email campaigns, advertising, and analytics.

These service providers are bound by strict confidentiality agreements and are only allowed to use your information to perform the services requested by StemBridgeLabs.

3.2 Legal Obligations: We may disclose your personal information if required by law or in response to legal requests, such as subpoenas, court orders, or government investigations.

3.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business transaction. We will notify you of such a transfer and any changes to this Privacy Policy.

4. Data Security

StemBridgeLabs employs a variety of security measures to protect your personal information from unauthorised access, use, or disclosure:

• Encryption: All sensitive payment information is encrypted using industry-standard SSL (Secure Socket Layer) technology to ensure secure transactions.
• Access Control: Access to your personal information is restricted to authorised personnel and trusted service providers who need it to perform essential tasks.
• Monitoring & Testing: We regularly monitor our systems for potential vulnerabilities and update our security protocols to protect your data from evolving threats.

Despite our best efforts, no method of data transmission over the internet or storage is 100% secure. We encourage you to take precautions, such as keeping your account password confidential and logging out after using our services.

5. Payment Information

We do not store your payment information. All payments on our site are processed securely through third-party payment gateways, which comply with industry standards for data security, including PCI-DSS (Payment Card Industry Data Security Standards).

These third-party payment processors only have access to your personal data for the purpose of completing transactions and are prohibited from using it for any other purpose.

6. Your Rights

You have rights regarding the personal information we collect and store about you, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information unless we are required by law to retain it.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link included in each email or by contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise any of these rights, please contact us at contact@stembridgelabs.com.

7. Cookies and Tracking Technologies

7.1 What are Cookies? Cookies are small text files stored on your device by a website to help remember information about your visit. Cookies allow us to recognize your device, provide a more personalised experience, and analyse how our site is used.

7.2 Types of Cookies We Use:

• Essential Cookies: Required for the basic functioning of our site, such as remembering items in your cart.
• Performance Cookies: Used to analyse site performance and improve functionality.
• Targeting Cookies: Used for marketing purposes to display relevant ads based on your interests.

7.3 Managing Cookies: You can manage cookies through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, such as processing transactions, complying with legal obligations, and resolving disputes.

When we no longer need your data, it will be securely deleted or anonymized.

9. Third-Party Links

Our website may include links to third-party websites, such as payment providers or social media platforms. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of these third-party services before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us:

Email: contact@stembridgelabs.com
Phone:+91-8552902424, +91-8707240507
Address: 117/O/195 Geeta nagar, near Geeta nagar crossing, Kanpur.

Thank you for trusting StemBridgeLabs with your personal information. Your privacy and security are our priority.